FAQ
About the Membership Program:
Members can earn COINS on one single platform, the H‧COINS, with their spending across the 10 properties* of Henderson Land. Members can enjoy an array of benefits, including year-round privileges offered by more than 400 merchants, boundless spending rewards, receiving first-hand information of the 10 properties and promotional offers of H‧COINS. In addition, members can also redeem shopping e-coupons and dining e-coupons, a program newly launched by HLD Properties. These e-coupons can be used as cash dollars at the participating merchants.
The 10 participating properties include*:
MCP CENTRAL & MCP DISCOVERY (Metro City Plaza Phase 2 and Phase 3), MOSTown, KOLOUR Tsuen Wan, KOLOUR Yuen Long, Shatin Centre Shatin Plaza, Trend Plaza, Square Mile, H Queen’s, H Code and H Zentre.
About COINS Registration:
The validity date of COINS for all COINS redeemed on or before 30 November, 2021 (according to the date of transaction), is from the date of COINS added to the mobile application until 31 December, 2021. All COINS that have not been redeemed for any relevant membership rewards on or before 31 December, 2021, will be automatically removed and forfeited at 00:00 midnight on 1 January, 2022, without notice.
For all sales receipts between 1 December, 2021 and 31 December, 2021 (according to the transaction date), COINS registration should be done on the day of transaction made by uploading the receipts via the mobile application or visiting the property; so as to have the relevant COINS added to the member’s account as soon as possible for use. Within this period, sales receipts with spending that are not made on the transaction day will not be accepted for COINS registration. And within this period, for the COINS registered, the validity date for gift and e-coupon redemption will be extended to 31 January, 2022.
About H•COINS Rewards:
Reserve a gift:
Members can login to their H‧COINS member account via the mobile application, and select their desired gift under “H‧COINS Rewards”. Upon successfully reserved the gift, corresponding COINS will be deducted by the system. All gift rewards are available on a first-come first-served basis and while stock lasts.
Redeem e-coupon of HLD Properties:
Members can login to their H‧COINS member account via the mobile application, and select the desired e-coupon under “E-COUPONS” of “Rewards Redemption”. Corresponding COINS will be deducted by the system upon successfully redeemed the e-coupons (shopping e-coupons or dining e-coupons) (respective value of the coupons are HK$30, HK$50 and HK$100).
Each member can reserve only 1 gift per day and a maximum of 150 gifts per month.
HLD Malls’e-coupons are available in 3 respective values: HK$30, HK$50 and HK$100. Each person can redeem a maximum of 2 Henderson Land Properties’ e-coupons (shopping e-coupons or dining e-coupons) of respective value per day i.e. the maximum value of Henderson Properties’ e-coupons can be redeemed is HK$720 (this includes both e-shopping coupons and e-dining coupons).
In each transaction, 2 HLD Properties’ e-coupons can be used (i.e. the maximum value of HLD Properties’ shopping e-coupons or dining e-coupons can be used for each transaction is HK$200). There is no limit for number of transactions per day.
The HLD Properties’ shopping e-coupons or dining e-coupons are valid for 6 months from the date of successful redemption (e.g. If the e-coupon was successfully redeemed on 1 January, its expiry date will be 00:00 on 1 July.)
Simply presenting their “My Membership Card” via the mobile application to the participating merchant, members can enjoy privileges at more than 400 merchants.
When making a payment at the participating merchant listed on “My Wallet” page in the H‧COINS mobile application, members may present the e-coupon QR code to the shop assistant for scanning. After the transaction information was verified, the e-coupon can be used for deducting the transaction amount in the POS system in the shop.
Mall | Address | Location | Operation Hours | Customer Service Hotline |
---|---|---|---|---|
MCP CENTRAL & MCP DISCOVERY (Metro City Plaza 2 and Phase 3) | 8 Yan King Road, Tseung Kwan O | MCP CENTRAL L1 Customer Service Counter | 12:00-22:00 | 3194 3200 |
MOSTown | 18 On Luk Street Ma On Shan | L3 Customer Service Counter | 12:00-22:00 | 2643 9110 |
KOLOUR Tsuen Wan | KOLOUR Tsuen Wan I 68 Chung On Street KOLOUR Tsuen Wan II 67-95 Tsuen Wan Market | KOLOUR Tsuen Wan L1 The Concierge / L3 The Concierge | 12:00-22:00 | 2940 7070 |
KOLOUR Yuen Long | 1 Kau Yuk Road Yuen Long | Basement The Concierge | 12:00-22:00 | 2475 4745 |
Shatin Centre • Shatin Plaza | Shatin Centre 2-16 Wan Pok Street Shatin Shatin Plaza 21-27 Shatin Centre Street Shatin | Shatin Centre L3 The Concierge | 12:00-22:00 | 2606 3700 |
Trend Plaza Tuen Mun | 2 Tuen Hop Street & 2 Tuen Lung Street Tuen Mun | South Wing L3 The Concierge | 12:00-22:00 | 2440 2981 |
Square Mile | 11 Li Tak Street 18 Ka Shin StreetTai Kok Tsui | Basement The Concierge (11 Li Tak Street) | 12:00-22:00 | 2984 1079 |
H Queen’s | 80 Queen’s Road Central | – | – | 2343 1738 |
H Code | 45 Pottinger Street, Central | – | – | 2510 8633 |
H Zentre | 15 Middle Road, Tsim Sha Tsui | Basement The Concierge | 12:00-22:00 | 2981 1082 |