FAQ
About the Membership Program:
Members can earn COINS on one single platform, the H‧COINS, with their spending across the 7 shopping malls* of Henderson Land. Members can enjoy an array of benefits, including year-round privileges offered by more than 400 merchants, boundless spending rewards, receiving first-hand information of the 7 shopping malls and promotional offers of H‧COINS. In addition, members can also redeem shopping e-coupons and dining e-coupons, a program newly launched by HLD Malls. These e-coupons can be used as cash dollars at the participating merchants.
The 7 participating shopping malls include*:
MCP CENTRAL & MCP DISCOVERY (Metro City Plaza Phase 2 and Phase 3), MOSTown, KOLOUR Tsuen Wan, KOLOUR Yuen Long, Shatin Centre Shatin Plaza, Trend Plaza and Square Mile.
1.) Special rewards for using the mobile application to self-register COINS
– Birthday Surprise
Members used the H‧COINS mobile application to successfully register any spending records for the first time in their birthday month, will get 1,000 COINS# additional rewards.
– Get 10% additional COINS reward by uploading record of used e-coupons
Members must self-register COINS via the mobile application within 14 days from the date of transaction. To encourage members uploading the transaction amount after using the e-coupon, members will get 10% additional COINS# as reward if they uploaded the corresponding e-coupon of HLD Malls used for such transaction for records. Each member can get up to a maximum of 1,000 COINS in each transaction. Registration will not be accepted after the expiry date. (According to the invoice date stated on the merchant’s machine-printed sales receipt)
# Such additional COINS awarded will not be counted within the maximum limit of COINS registration per day with individual participating shopping mall.
2.) Other Rewards
Members spend between 10 am to 6 pm from Monday to Thursday (except public holidays) will get DOUBLE COINS reward. In addition, members can enjoy year-round privileges at the participating merchant by presenting their e-membership card.
About COINS Registration:
With can earn 1 COINS with every HK$1 spent by electronic payment. Each merchant’s machine-printed sales receipt amount must be HK$100 or above. (The amount spent with electronic payment must be HK$1 or above to be eligible for COINS registration. Each individual sales receipt with transaction amount less than HK$1 will not be counted). Members must register COINS within 14 days from the date of transaction through self-registration or visiting the shopping mall where the purchase was made in person to register COINS*. Registration will not be accepted after the expiry date (according to the invoice date stated on the merchant’s machine-printed sales receipt).
* The maximum number of COINS that each member can register per day with individual shopping mall is 20,000 COINS, according to the invoice date stated on the merchant’s machine-printed sales receipt.
The validity date of COINS for all COINS redeemed on or before 30 November, 2021 (according to the date of transaction), is from the date of COINS added to the mobile application until 31 December, 2021. All COINS that have not been redeemed for any relevant membership rewards on or before 31 December, 2021, will be automatically removed and forfeited at 00:00 midnight on 1 January, 2022, without notice.
For all sales receipts between 1 December, 2021 and 31 December, 2021 (according to the transaction date), COINS registration should be done on the day of transaction made by uploading the receipts via the mobile application or visiting the shopping mall; so as to have the relevant COINS added to the member’s account as soon as possible for use. Within this period, sales receipts with spending that are not made on the transaction day will not be accepted for COINS registration. And within this period, for the COINS registered, the validity date for gift and e-coupon redemption will be extended to 31 January, 2022.
About H•COINS Rewards:
Reserve a gift:
Members can login to their H‧COINS member account via the mobile application, and select their desired gift under “H‧COINS Rewards”. Upon successfully reserved the gift, corresponding COINS will be deducted by the system. All gift rewards are available on a first-come first-served basis and while stock lasts.
Redeem e-coupon of HLD Malls:
Members can login to their H‧COINS member account via the mobile application, and select the desired e-coupon under “E-COUPONS” of “Rewards Redemption”. Corresponding COINS will be deducted by the system upon successfully redeemed the e-coupons (shopping e-coupons or dining e-coupons) (respective value of the coupons are HK$30, HK$50 and HK$100).
Each member can reserve only 1 gift per day and a maximum of 150 gifts per month.
HLD Malls’e-coupons are available in 3 respective values: HK$30, HK$50 and HK$100. Each person can redeem a maximum of 2 Henderson Land Shopping Mall’s e-coupons (shopping e-coupons or dining e-coupons) of respective value per day i.e. the maximum value of Henderson Malls’ e-coupons can be redeemed is HK$720 (this includes both e-shopping coupons and e-dining coupons).
In each transaction, 2 HLD Malls’ e-coupons can be used (i.e. the maximum value of HLD Malls’ shopping e-coupons or dining e-coupons can be used for each transaction is HK$200). There is no limit for number of transactions per day.
The HLD Malls’ shopping e-coupons or dining e-coupons are valid for 6 months from the date of successful redemption (e.g. If the e-coupon was successfully redeemed on 1 January, its expiry date will be 00:00 on 1 July.)
Simply presenting their “My Membership Card” via the mobile application to the participating merchant, members can enjoy privileges at more than 400 merchants.
When making a payment at the participating merchant listed on “My Wallet” page in the H‧COINS mobile application, members may present the e-coupon QR code to the shop assistant for scanning. After the transaction information was verified, the e-coupon can be used for deducting the transaction amount in the POS system in the shop.
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MCP CENTRAL & MCP DISCOVERY (Metro City Plaza 2 and Phase 3) Address: 8 Yan King Road Tseung Kwan O Location: MCP CENTRAL L1 Customer Service Counter Operation Hours: 12:00-22:00 Customer Service Hotline: 3194 3200 |